Refund policy

Our Commitment to Your Satisfaction


At CollaVita®, your satisfaction is our top priority. We stand behind our products and want you to have the best experience possible. If for any reason you are not completely satisfied with your purchase, we are here to help.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all our products. You can return any item within 30 days of delivery for a full refund.
  • Unopened Products: New, unopened items can be returned for a full refund, no questions asked.
  • Opened Products: If you have opened and used the product and are not satisfied, please contact us. We will be happy to process a full refund. We may ask for your feedback to help us improve our products.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact our customer service team within 7 days of delivery.
  • Damaged Packages: If possible, refuse delivery of a damaged package. If you have already accepted the delivery, please take photos of the damage and contact us immediately.
  • Incorrect Items: If you received the wrong item, we will arrange for the correct item to be sent to you at no additional cost.
We will cover all return shipping costs for damaged or incorrect items.

How to Initiate a Return
  1. Contact Us: To start a return, please contact our customer service team for approval. You can reach us by:
  2. Package Your Return: Please securely package the item in its original packaging.
  3. Ship the Item: We recommend using a trackable shipping service. CollaVita® is not responsible for items lost or damaged during return shipping.
Refund Processing
Once we receive and inspect your returned item, we will process your refund. The refund will be issued to your original payment method within 5-7 business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card company.