Click the tracking link in your order confirmation email, or log in to your Account and open “Orders.”

Most orders ship within 1–2 business days. Delivery times vary by destination and are displayed at checkout.

Check your tracking first. If there’s no movement for several days, contact us with your order number. 

If express options are available for your address, they’ll appear at checkout with estimated dates.

If the order hasn’t shipped, contact us immediately. Once shipped, we can’t guarantee changes, but we’ll do our best.

Check with household members and neighbors, then your local carrier office. If your item is still missing after 48 hours, please contact us with your order and tracking numbers.

See our Refund Policy for complete terms.

If your order hasn’t shipped, please contact us with your order number. If shipped, please follow the return process per our Refund Policy.

The shipping costs for returned products are paid by our customers.Once we receive and inspect your return, we’ll process your refund to your original payment method within 5–7 business days.  Details are outlined in the Refund Policy. 

Once your return is received and inspected, approved refunds are typically issued to your original payment method within 3–10 business days (bank processing times may vary).

If exchanges are supported, they’ll follow the same steps as a return. Otherwise, return the item for a refund and place a new order.

Please photograph the packaging and items, then contact us within 48 hours so we can assist you promptly.

You can cancel your subscription at any time directly from your customer account. The process takes just a few clicks.

• Log In: Go to our website and log in to your CollaVita® account.
• Navigate to Subscriptions: In your account dashboard, click on the ‘Manage Subscriptions’ link.
• Select & Cancel: You will see your active subscription(s). Click ‘Cancel Subscription’ next to the item you wish to stop receiving.
• Confirm: Follow the on-screen prompts to confirm the cancellation. Once completed, you will receive an email confirming that your subscription has been successfully cancelled.

In “Manage Subscriptions,” update the delivery schedule; changes take effect immediately.

Update your card details under “Payment Method” in Manage Subscriptions and retry.

 If supported, apply it in your subscription portal. Otherwise, codes may only apply to one-time purchases (see offer terms).

Edit the address in “Manage Subscriptions” before the next renewal date.

We accept major credit/debit cards, as well as other payment methods listed at checkout.

Enter it in the “Discount code” field at checkout and click “Apply.” Codes may not combine with other promotions unless stated.

Download it from your order email or request one from our support team.

Common reasons include insufficient funds, bank security checks, or incorrect details. Try another card or contact your ban for assistance.

There’s no direct plant-based collagen. “Vegan collagen” products provide nutrients that support your body’s collagen production.

See the “Ingredients” section on each product page. If you have specific concerns, please consult with your healthcare provider and contact us for product documentation. Our products are free from common allergens such as dairy, gluten, soy, nuts, and shellfish.

Check the “How to Use” and “Suggested Use” sections on each product page.

Always consult your healthcare provider for personal guidance. Product pages provide general information only.

No. Guest checkout is available, but an account makes tracking and subscriptions easier.

See our Privacy Policy and Terms of Service for details on data security and processing.

Submit a request via our Contact Us page; we’ll guide you through the verification process and the next steps.

Use our Contact Us form or email info@collavitacollagen.com. We typically reply within 24 hours on business days.

Include your order number, full name, email used at checkout, photos (for damages), and a short description of your question or the issue.